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Frequently Asked Questions

Products

Do drugs belong to the brand?

The most part of drugs are generic, but we have brand name drugs too.

What does Generic signify? Is the effect of the generic drugs similar to the brand name medications?

The only difference between these drugs consists in shape, name and price. A name of the generic medication is due to the active ingredient and the manufacturers use a brand name. Nevertheless, the manufacturers do not have the right to have a patent for some chemical component, so that the manufacturers of generic drugs may produce generics. The chemical content of them is the same because the active component is identical. Generic drug provides the same effect. The same result will be for the lower price.

Why are these generic drugs cheap?

The manufacturers of the brand name medicines have incurred large costs because they needed to conduct different medical studies, development as well as advertising. The expenses for FDA approval in the USA are shocking. The generic drug manufacturers do not conduct any studies, so that there is not need to cover expenses. As a result of this a cheap cost is available for people.

The tablets I received are not brand name drugs. There is a different name on them. Why?

As it was mentioned above the manufacturers are not authorized to use a patent for some chemical agent. Generics have completely identical active components as the brand tablets. Nevertheless, appearance, color, shape and name are considered as the intellectual property. And if the generic drug manufacturers use, for example, name of the brand tablet, they will have troubles with court because of the copyright infringement. That is why all generic tablets have a different appearance (color and shape unlike the brand tablets.

What are the guarantees of the tablets quality?

Our basic duty is to provide drug of high quality only. We are guided by the following statement: the better the quality is, the more clients we have. So we are very careful and attentive while selecting the suppliers. The drugs quality is carefully tested, and all papers are properly checked. Each medication is produced in India by the Indian company approved by FDA. Each pack contains Analysis Certificate received from the laboratory of the manufacturer and they correspond to the Indian laws.

What is the expiry date of the tablets?

Each blister of the tablets contain the expiry date which is different. The date differs from date to date and it is two years from the manufacturer date.

How to Order

Is a prescription needed?

A prescription is required for some drugs in this pharmacy. If the country law needs you to have prescription for a drug you are going to buy, a representative of the customer support will ask you to send prescription after finishing the order.


Pay attention that we ask a valid prescription. You can fax it or scan it and send to our e-mail . Be informed that your order will not be completely processed if you do not send your valid prescription.

What are the steps of ordering?

In order to place an order you need to do as follows:

  1. Select a drug you are going to buy and click "Buy now" button.
  2. Select a number of tablets you need to buy
  3. Then click "Checkout"
  4. Fill in the order form
  5. Then click "Submit" button
  6. After accepting the order you will get a confirmation notification at your indicated e-mail address. It is a very important e-mail. If you do not get it in about 15 minutes, you should inform us and it will be resent. This message can be downloaded from your account section.

What are the payment methods?

We have the following payment methods:

Our payment methods include EuroDepit, payment by credit card, Online check payment, Bank wire transfer, Money gram, and Western Union.

How can be wire method chosen and when will I get the order?

If you want to select a wire method you should select a drug you need to buy at first. Then you should go to "Checkout" page and fill in the form of the order. After this click "Submit" button. If you entered correct information, the confirmation message will appear and it will contain the address where the wire will be sent. You will get the same message at your e-mail. But we recommend you to save it of the message is not sent. You should send the wire within 48 hours after placing the order. When we get your payment in about 3-6 days we will send the product.

Pay attention that the product will be sent when we receive the full amount only.

When do you really post the charge?

When you fill in the order form and submit it, our processing center gets information, check it and then the card is charged. When the payment is authorized, it means that the order is processed and approved.

Is it safe to provide information about the credit card?

The security of our clients is very important and we take reasonable measures for information protection. The submitting page is protected and secured. It can be checked easily. There is a padlock on the bottom of the browsers window and it means that information is SSL encrypted. Pay attention that each secure page starts with "https:", and insecure pages are without "s".

Moreover, reliable companies such as WebSafe and McAfee check our servers every day. Our security certificate can be checked here

Is there a discount system?

Yes, you can find information about it here.

Shipping and delivery

Do you really ship to our region?

The purchases are transported to practically all regions on the planet, for the exception to this rule of several locations in Asian countries.

The place that the pills are delivered from?

The main drugs are produced in India; therefore, the requests are ready-made and posted out to you from that country.

So what packs do you really utilize? Will I really need to sign for that shipping?

The personal privacy is extremely important. Your individual request is going to be sent in an individual package, which is left inside your postal mailbox. You do not need to sign for this if the request is shipped by Standard Mail.

Could my request be sent exactly the same daytime I buy?

The items we offer for sale are located in store for quick shipping and delivery. nevertheless we must look at your request first of all to make certain the shipping and delivery details is proper, and then the item you've requested is packed up and only after that it is posted out to you. Most of these types of procedures take approximately 2 days.

A number of the shipping and delivery ways? When will i rely on the shipping and delivery?

At the moment, we provide two shipping and delivery ways:

  1. Express Shipping: the particular packs shipped with this postal service may be monitored by the keeping track of number provided after the request is sent. Check your account section.
  2. Registered Mail: the particular packs shipped with this postal service cannot be monitored.

Shipping and delivery Option Rates Delivery Tracking
Express Shipping* $ 10-15 days yes
Registered Mail $ 15-30 days no

* we cannot manage to post your personal request by Courier Service when you indicate a PO box with your shipping and delivery home address or in case you provide us with an incorrect contact number.


Please make sure to, understand that the time period of shipping and delivery described right, here is the approximated shipping and delivery time period and that is correct for the majority of situations, however should not be assured because of the chances of force majeure situations explained down the page.

You should, remember that the company doesn't keep responsibility regarding extensive long delays as a result of customs inspectors of global postal mail.

We do not additionally keep duty for long delays in shipping and delivery as a result of mail interruptions throughout the Christmas time and New Year special event, all natural catastrophes, strikes and other occasions, which interrupt posting procedure being over and above our management.

Understand the shipping and delivery prices.

The particular shipping and delivery prices can vary greatly according to the shipping and delivery method you select, the region of the desired destination, and also size of items you request. To learn the shipping and delivery price, put preferred items to shopping cart, and check out checkout.

Can the request be postponed at customs?

If this occurs, you'll certainly be informed. These people check with the receiver to come and provide an authorization to check the package. You then should get your personal items. In case you have any complications with having your request, you need to inform us and we'll make an effort to solve the situation.

What happens if the particular pack is broken or something is absent?

In cases like this, you really are to make contact with the help support group and inform of the trouble. We shall either resend the particular box or perhaps return your current transaction. Look at our Policies for more information.

That when you can find 90 or maybe more tablets in your request, the particular request will probably be sent in a number of packs: you will definitely get 30 tablets plus 4 gift tablets in the initial bag plus the second box with the rest (60 pills) shall be shipped 7 days later on.

How much money am I going to need to pay in case you reship the item?

We shall reship the item totally free. No extra fees will be set.

Controlling requests

Best ways I can check the situation of my request.

You can find couple of alternatives to do this:

  • To get in touch with our help support group (Contact Us)
  • To check the situation via internet website (Account)

Your personal benefit, the position of your current request, the send time and the approximate time of the shipping and delivery can be reviewed in your profile part. To enter with your profile area you are to put in the request number, your email address and the confirmation code (the numbers in the package beside the "Verification code" field).

When your request was shipped by a Courier Service, the traffic monitoring number can be from exactly the same webpage.

The request has not been mailed out yet. I must change the shipping and delivery information. What must i do?

In the account area it is possible to send us an email to stop the request or to replace the shipping and delivery details.

I have to terminate the request. Please, recommend.

Please check the Reimbursements and Returns Policy.



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